Privacy Policy

Last updated: 2026-01-06

This Privacy Policy explains how Parse & Pack (the “Service”) collects, uses, stores, and discloses information when you use our website, APIs, and related features. It also explains your rights and choices regarding that information. This is not legal advice; please consult a lawyer for binding guidance.

Information We Collect

  • Account and authentication information: If you register or sign in via an identity provider, we collect identifiers (e.g., email, name) necessary to create and manage your account.
  • User Content: Files you upload (for example, PDF documents), any text, prompts, or configuration you submit, and derived data (extracted text, metadata, parsed results) generated while processing your files.
  • Usage and diagnostics: Logs, request metadata, IP addresses, device/browser information, error reports, and performance metrics collected to run, debug, and improve the Service.
  • Billing/usage metadata: Records of operations, page counts, credits/quotas, or other metering information used for billing, quotas, and abuse prevention.

How We Use Information

  • To provide, operate, and maintain the Service and its APIs.
  • To process, analyze, and transform your uploaded documents and return requested outputs (for example, extracted text or generated reports).
  • To authenticate accounts, enforce limits, detect and prevent abuse or fraud, and secure the Service.
  • To communicate with you about your account, usage, updates, and support requests.
  • To perform analytics and improve features, performance, and reliability.

How We Share Information

We do not sell personal information. We may share data in the following limited ways:

  • Service providers: We use third-party providers (hosting, storage, analytics, email delivery, payment processing) that process data on our behalf under contracts that limit use to performing services for us.
  • AI / processing partners: To perform certain document analysis or generation, text and related metadata may be submitted to machine learning or AI providers. We try to minimize what is sent and will indicate when an operation uses a third-party AI service.
  • Legal requirements and safety: We may disclose information to comply with legal obligations, respond to lawful requests, or to protect the rights and safety of users and the Service.

Data Retention

We retain User Content, account records, and logs only as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our terms. Retention periods vary by data type; for example, temporary processing copies of uploaded files may be deleted shortly after the job completes, while account and billing records are retained longer for operational and legal reasons.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect data. These measures include access controls, encryption in transit (TLS), and infrastructure provider security practices. No system is perfect; if we discover a security incident affecting your data, we will notify you as required by law.

Your Rights and Choices

  • Access and correction: You may access or correct account information by logging into your account or contacting support.
  • Deletion: You can request deletion of your account and associated data. Some backups or logs may persist for a limited time after deletion for operational or legal reasons.
  • Cookies and tracking: We use cookies and similar technologies for session management and analytics. You can control cookies via your browser settings.

Children

The Service is not directed to children under 13 (or higher minimum age required in your jurisdiction). We do not knowingly collect personal information from children.

Third-Party Links

Our Service may contain or link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Review their policies before sharing information.

International Transfers

Data collected in your jurisdiction may be processed or stored in other countries where our providers operate. When transfers occur, we use contractual and technical protections required by applicable law.

Changes to This Policy

We may update this Privacy Policy. If we make material changes, we will provide notice (for example, by updating the date at the top of this page) and, where required, obtain your consent.

Contact

For questions or to exercise data rights and for requests to delete data including your account email, send a request through: Contact Us and we will be in touch with you.